Shipping policy
SHIPPING & LOCAL PICKUP POLICY
EFFECTIVE DATE: September 2026
Thank you for shopping with 5SOLAS TALLOW CO.! We want to make receiving your products as simple and convenient as possible.
STANDARD SHIPPING
We offer standard shipping for a flat rate of $8 on orders under $50.
Orders of $50 or more qualify for FREE standard shipping.
Standard shipping orders typically arrive within 3–5 business days after your order has been processed and shipped.
Please note that business days are Monday through Friday. We do not ship orders on Saturdays, Sundays, or recognized postal holidays.
EXPRESS SHIPPING
Express shipping is available at an additional cost, where offered at checkout.
Discounts and promotional offers do not apply to express shipping charges. Free shipping promotions apply only to standard shipping unless otherwise specifically stated.
Express shipping delivery times are estimates provided by the shipping carrier and are not guaranteed unless otherwise stated at checkout.
ORDER PROCESSING
Orders are generally processed and prepared for shipment within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive tracking information when available.
FREE LOCAL PICKUP
We offer FREE local pickup for customers who are able to pick up their orders at our designated pickup location.
Local pickup orders will be available once you receive a pickup confirmation notification from us. Please do not arrive for pickup until your order has been confirmed as ready.
Pickup instructions, including the pickup location, available pickup times, and any other necessary information, will be provided with your pickup confirmation.
SHIPPING DELAYS
Shipping and delivery times are estimates and may be affected by circumstances outside of our control, including weather, carrier delays, holidays, high shipping volumes, or other unforeseen circumstances.
Once an order has been transferred to the shipping carrier, 5SOLAS TALLOW CO. is not responsible for delays caused by the carrier.
If your package appears to be delayed or has not arrived within the expected delivery window, please contact us at INFO@5SOLASTALLOW.COM and we will do our best to assist you.
INCORRECT OR INCOMPLETE ADDRESS
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.
LOST, STOLEN, OR DAMAGED PACKAGES
Please contact us as soon as possible if your package arrives damaged or appears to be lost.
Once tracking confirms that a package has been delivered to the address provided at checkout, 5SOLAS TALLOW CO. is not responsible for packages that are lost or stolen after delivery. Customers are encouraged to provide a secure delivery location.
QUESTIONS
If you have questions regarding shipping or local pickup, please contact us:
5SOLAS TALLOW CO.
INFO@5SOLASTALLOW.COM
WWW.5SOLASTALLOW.COM
We appreciate your business and thank you for supporting 5SOLAS TALLOW CO!